ed to infection prevention It should come as no surprise that reducing infection risks is a major priority for all stakeholders. The study conducted at Bellvitge Hospital in Barcelona aimed exactly that: reducing risk of infection. The measures that were implemented included, amongst other things: standardizing care processes in the form of HARTMANN‘s Plan prevenIRAS (HARTMANN Spain) that aimed to improve compliance with hygiene steps. The study was based on observations and questionnaires to measure compliance with hygiene measures as well as employee satisfaction during the process – a crucial and human aspect that is often overlooked. Focus on infection risks … Especially those associated with urinary retention catheters. The risk of infection can be significantly reduced just by improving the hygiene measures when inserting and handling urinary catheters and following a correct procedure. One of the most common infections: urinary tract infections... Over a period of 30 months, more than 120 staff members at the hospital were trained, told to record all catheterisations and asked to implement working methods and product solutions from HARTMANN, including MediSet Advance, Sterillium ® Med and the Eurodispenser ® 3 flex. In collaboration with the hospital, HARTMANN helped them to optimise the catheterisation process. The Standard Operating Procedures (SOPs) were displayed in a graphic format and hung up at strategic locations in the hospital to remind staff to comply with the hygiene measures at every step. All communication aimed to serve as a cheerful and playful reminder rather than a stern and prohibitive one. The Observe App was used to monitor the implementation of the processes and evaluate compliance. Mission Impossible or the path to success? The compliance within the relevant hygiene steps was greatly improved through the implementation, training, and observation of the optimised process for urinary catheterisation. One example of success? Hand hygiene compliance before aseptic procedures has increased from 16% to 54%! The implementation of the programme also resulted in greater satisfaction among the hospital staff. The results speak for themselves 15 90 % of the participants were satisfied with the implementation of the plan 100 % were convinced that the plan had improved the safety of patients and healthcare workers 97 % would recommend implementing the plan to others 85 % said that they would apply what they had learned in practice in the future Sources: 1. Suetens et al. (2018): Euro Surveill. Prevalence of healthcare-associated infections, estimated incidence and composite antimicrobial resistance index in acute care hospitals and long-term care facilities: results from two European point prevalence surveys, 2016 to 2017.